If you do not remember your account name or the answer to your hint questions, you will need to contact support. To do so, use the Ask a Question tab and enter the green information below into the Subject and  Question fields. In the account information fields, be sure to enter your account information. If you are unable to provide a piece of information, please explain why in your submission.

Subject:
I forgot my NCsoft master account password and I can't reset it using the FORGOT PASSWORD feature.

Question:
Here is my account information:
NCsoft master account name: ENTER ACCOUNT NAME HERE
First and last name: ENTER FIRST AND LAST NAME HERE
Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE
Date of birth: ENTER DATE OF BIRTH HERE
Serial codes/access keys: ENTER CODES/KEYS HERE
Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE

For descriptions of each of the account information fields listed, click the link below.