The NCsoft Support Website
The NCsoft Knowledge Base at http://help.ncsoft.com  is the place to find answers and contact our support team. Answers to many commonly asked questions are available in our searchable site. Many of these answers will tell you what information to include when contacting support for a particular issue, so you can often speed the process along by sending the necessary information in your initial inquiry.

If the Knowledge Base does not contain the answer to your question, click the Ask a Question tab. Once there, follow these simple steps to submit your question to us:

1. Enter your e-mail address in all lower case (e-mail address is case sensitive).
2. Type your subject and message in the appropriate boxes. Populate the fields and drop-down menus and click the Submit Question button.
3. If your e-mail address is already registered, skip to Step #6. If you have not registered your e-mail previously, you will be taken to a registration screen. Enter the information requested to register your address and create a support account. We respect your privacy and do not share this information with other companies.
4. Click the Create Account button.
5. You will be taken to a screen that verifies support account creation.
6. Click the Finish Submitting Question button.