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  Answer ID  
4844
  Products  
  Guild Wars
  Lineage II
    Bartz
    Devianne
    Erica
    Teon
    Test Server
  City of Heroes
    Champion
    Freedom
    Guardian
    Infinity
    Justice
    Liberty
    Pinnacle
    Protector
    Training Room
    Triumph
    Victory
    Virtue
  City of Villains
    Champion
    Freedom
    Guardian
    Infinity
    Justice
    Liberty
    Pinnacle
    Protector
    Training Room
    Triumph
    Victory
    Virtue
  Lineage
    Depardieu
    Ken Rauhel
    Lands of Aden
    Test Server
  Category  
  Technical Support
  Last Updated  
10/22/2009 10:31 AM

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  I have a problem patching or logging on to Lineage II.
  Question
  I have a problem patching or logging on to Lineage II.
  Answer
  There are multiple things that can prevent a connection to Lineage II.

First, please view our Server Status section in the lower right section of our website to ensure that the game servers are running normally.

The Server Status page shows that there are problems with the server.

If you do not remember your login information, please use our Password Helper.

The next most frequent issue that prevents connection to the updater or the login is a mis-configured firewall or other security software.

Apart from the built-in Windows® XP firewall, do you have any other firewall software such as Norton™, McAfee®, or ZoneAlarm® installed, even if the program is not running?

Yes, I have firewall software installed.
No, I do not have any firewall software installed.
I do not know whether or not I have firewall software installed.

 
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