As of April 19, 2007, the NCsoft Account Management and game account password features were updated to provide better security for our customers.
For customers with existing accounts, these updates will take effect after you have logged into your NCsoft master account to update your NCsoft master account password and password hints. For customers creating new accounts, the new features will automatically take effect.
The new features include:
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Removal of date of birth verification for the Forgot Password tool for NCsoft master accounts
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Addition of visual verification screen for the Forgot Password tool for NCsoft master accounts
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Addition of two password hint questions and answers for the Forgot Password tool
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The password hint questions are chosen from a pre-populated list of questions.
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The password hint answers are case-sensitive.
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To successfully reset or change passwords, you must answer both password hint questions correctly.
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Password hint questions should always be something only you will know, but can easily remember.
If you have not yet updated your NCsoft master account password and password hints, we strongly recommend doing so, so you can take advantage of the new security tools provided. The following Knowledge Base articles will assist you in updating this information.
Changing a NCsoft Password
If you have any questions regarding the new password features, please contact us using the Ask a Question link below.
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